OUR TERMS AND CONDITIONS

Welcome to Mama Engine By SonoMama ! Please note all terms and conditions as apply to everyone who has purchased our products and services ! If you have questions regarding the content below, please feel free to message or contact us !
  •  In order to use our services and access any content,you need to be 18 years or older,or be 13 years or older and have your parent or guardian consent.
  •  All personal information you provide us with or that we obtain will be handled by us and we will NOT,in any circumstances,share your personal information with other individual or organizations without your permission.
  • All the above are within accepted scopes in international quality inspection standards, and they are not considered as defective items.
  •  All products and meals booked ,and use are subject to medical status.If you have had or suffering from any medical condition we’re strongly advise that you contact your GP or specialist doctor prior.We will not take any part of responsibility.
  •  The price of the product will be the price indicated when an order palced.We accept payment with online banking / e-wallet (Grabpay,TouchnGo,Maybank QR)
  •  For online orders the cost of delivery shall be confirmed to you at the time an order is placed.Delievery charge and timescales will vary depending on type of products ordered,the services you select and delivery address.Standard delivery between 3 to 21 days.If your order is delayed by any event outside our control,we will be contacting you as sson as possible and we will take steps to minimise the effect of the delay.We reserve the right to cancel any contract if we are unable to deliver the order within a reasonable time period.
  • If it is an urgent order that you cannot wait, please contact our customer service to check whether the item is ready-stock before placing an order.
  • All items are either ready-stock or pre-order. Delivery days are during weekdays (working days). Weekend and public holidays are not included.
  • The packaging of product may vary from that shown by image.All items will be packed with wrapping bag or box as required.
  • Before shipping out your order, parcels and packaging will be inspected to ensure they’re complete and in good condition. However, damages on packaging may still happen during delivery. In case the products itself get damaged upon receive, please take a picture or video send us with 7 days and contact our customer service immediately.
  •  The images of products and services on our website are for illustrative purpose only.Although we’ve made every effort to be as accurate as possible with all color,sizes,weights,capacities,dimensions and measurement indicated,we cannot guarantee any product accurately.Due to various factors of online shopping, a 10-20% discrepancy .
  • Certain factors regarding logistics, lack of material by suppliers, or when items suddenly go out of stock during your order, all could be the causes of delayed delivery. Under these circumstances, customers will be contacted.
  •  We reserve the right to withdraw any products and services from our website at anytime and /or remove or edit any materials or content.We may suspend the supply of the products and services at any circumstances.